At Kyngsly Technologies, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
1.1 Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Fill out forms: Name, email address, phone number, company name, and project details
- Book consultations: Preferred contact methods and availability
- Create an account: Username, password, and profile information
- Make payments: Billing information (processed securely through Stripe)
- Contact us: Any information included in your messages or inquiries
- Upload files: Documents, images, and other materials for your project
- Leave reviews: Testimonials and feedback about our services
1.2 Information Automatically Collected
When you visit our website, we automatically collect certain information:
- Device information: IP address, browser type, operating system, device type
- Usage data: Pages visited, time spent, links clicked, referral sources
- Cookies and tracking: See our Cookie Policy section below
- Location data: General geographic location based on IP address
1.3 Information from Third Parties
We may receive information from:
- Payment processors (Stripe) for transaction processing
- Social media platforms if you interact with our social accounts
- Analytics providers (Google Analytics)
- Marketing and advertising partners
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Provide Services
- Process and fulfill your service requests
- Communicate about your projects and deliverables
- Provide customer support and respond to inquiries
- Process payments and send invoices
- Send project updates and important notifications
2.2 To Improve Our Services
- Analyze website usage and user behavior
- Improve our website functionality and user experience
- Develop new features and services
- Conduct research and testing
2.3 For Marketing and Communications
- Send promotional emails and newsletters (with your consent)
- Inform you about new services, features, or special offers
- Display relevant advertisements
- Request reviews and testimonials
2.4 For Legal and Security Purposes
- Comply with legal obligations and regulations
- Protect against fraud, abuse, and security threats
- Enforce our Terms of Service
- Resolve disputes and troubleshoot problems
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our business:
- Payment processors: Stripe for secure payment processing
- Email services: For sending transactional and marketing emails
- Cloud storage: For secure file storage and backups
- Analytics providers: Google Analytics for website analytics
- Hosting providers: For website and application hosting
- Communication tools: For customer support and project management
These providers are contractually obligated to protect your information and only use it for the services they provide to us.
3.2 Business Transfers
If Kyngsly Technologies is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any such change.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Requests from law enforcement or government agencies
- Protection of our legal rights and property
- Prevention of fraud or security threats
- Public safety or legal obligations
3.4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing, such as when you authorize us to showcase your project in our portfolio.
4. Cookies and Tracking Technologies
4.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us recognize you, remember your preferences, and improve your experience.
4.2 Types of Cookies We Use
- Essential cookies: Required for basic website functionality (cannot be disabled)
- Performance cookies: Help us understand how visitors use our site
- Functionality cookies: Remember your preferences and settings
- Marketing cookies: Track your activity for advertising purposes
4.3 Third-Party Cookies
We use the following third-party services that may place cookies:
- Google Analytics (analytics and reporting)
- Facebook Pixel (advertising and remarketing)
- Stripe (payment processing)
4.4 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. To learn more about cookies and how to manage them, visit www.allaboutcookies.org.
5. Data Security
5.1 Security Measures
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for data transmission
- Secure servers and encrypted databases
- Regular security audits and vulnerability assessments
- Access controls and authentication
- Regular backups and disaster recovery plans
- Employee training on data protection
5.2 Payment Security
All payment information is processed through Stripe, a PCI-DSS compliant payment processor. We do not store your complete credit card information on our servers.
5.3 Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify you via email within 72 hours of becoming aware of the breach.
5.4 Limitations
While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
6.1 Retention Periods
- Client data: Retained for the duration of our business relationship plus 7 years for legal and accounting purposes
- Project files: Retained for 2 years after project completion
- Marketing data: Retained until you unsubscribe or request deletion
- Website analytics: Retained for 26 months (Google Analytics default)
- Payment records: Retained for 7 years for tax and accounting purposes
6.2 Data Deletion
When data is no longer needed, we securely delete or anonymize it. You can request deletion of your personal information at any time (subject to legal retention requirements).
7. Your Rights and Choices
7.1 Access and Correction
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your information
- Request restriction of processing
- Data portability (receive your data in a structured format)
7.2 Marketing Communications
You can opt out of marketing emails at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us directly at support@kyngslytechnologies.com
- Updating your communication preferences in your account settings
Note: Even if you opt out of marketing emails, we will still send you transactional emails related to your projects and services.
7.3 Do Not Track
Our website responds to "Do Not Track" signals. When you enable Do Not Track in your browser, we will not track your browsing behavior for advertising purposes.
7.4 Cookie Preferences
You can manage cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect website functionality.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.
9. International Data Transfers
Your information may be transferred to and processed in the United States or other countries where our service providers operate. These countries may have different data protection laws than your country of residence.
When we transfer your information internationally, we take appropriate safeguards to ensure your information remains protected, including:
- Standard contractual clauses approved by regulatory authorities
- Ensuring service providers are certified under recognized frameworks
- Implementing appropriate technical and organizational security measures
10. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
10.1 Right to Know
You have the right to request information about the personal information we collect, use, and disclose about you.
10.2 Right to Delete
You have the right to request deletion of your personal information, subject to certain exceptions.
10.3 Right to Opt-Out
We do not sell your personal information. If our practices change, we will update this policy and provide you with the right to opt-out.
10.4 Non-Discrimination
We will not discriminate against you for exercising your CCPA rights.
10.5 Authorized Agent
You may designate an authorized agent to make requests on your behalf. We may require verification of your identity and the agent's authority.
To exercise your California privacy rights, contact us at: support@kyngslytechnologies.com
11. GDPR Compliance (European Union Residents)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):
11.1 Legal Basis for Processing
We process your personal information based on:
- Contract: To provide services you've requested
- Legitimate interest: To improve our services and communicate with you
- Consent: For marketing communications and certain data processing activities
- Legal obligation: To comply with laws and regulations
11.2 Your GDPR Rights
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restriction of processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
11.3 Data Protection Officer
For GDPR-related inquiries, contact our Data Protection Officer at: support@kyngslytechnologies.com
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make changes:
- We will update the "Last Updated" date at the top of this policy
- For material changes, we will provide prominent notice on our website or send you an email
- Your continued use of our services after changes become effective constitutes acceptance of the updated policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Third-Party Links and Services
Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties.
When you leave our website or use third-party services, we encourage you to read their privacy policies. This Privacy Policy applies only to information collected by Kyngsly Technologies.
Third-Party Services We Use:
14. Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
For privacy-specific inquiries: Please include "Privacy Request" in your email subject line to ensure prompt handling.
We are committed to protecting your privacy and handling your personal information with care, transparency, and respect.
Thank you for trusting Kyngsly Technologies with your information.